Managed Services - Post Go-Live Support
Flexible hourly or retainer support. No lock-in. ANZ, APAC, Middle East, UK, and US time zones.
What We Cover
Positions, workflows, approval hierarchies, business process updates
Rapid diagnosis and resolution of system issues
Rolling out additional Oracle HCM or Dayforce modules post go-live
New functionality, refresher sessions, train-the-trainer for new team members
Quarterly or annual configuration reviews to identify improvements
Keeping OIC and Dayforce integrations aligned with payroll and system changes
Time Zone and Geography Coverage
We place consultants across globally giving you specialists during your working day, wherever your project is running.
Flexible Model
Hourly, weekly, and monthly retainer packages. No lock-in, no minimum commitment. Scale up during high-demand phases, reduce during steady-state. Most clients start with a light-touch retainer after go-live and adjust as needs evolve.
FAQs
Can you support Oracle HCM implemented by a different partner?
Yes. A significant portion of our managed services work is with clients whose Oracle HCM was implemented by another firm. We review the existing configuration, familiarise ourselves with the design decisions, and provide ongoing support from there.
How quickly do you respond to urgent issues?
Critical issues: payroll failures, access problems, integration breakdowns — receive same-day response. We have team members covering multiple time zones.
Is there a minimum contract period?
No. We work on hourly or monthly retainer arrangements with no lock-in. Some clients use us intensively post go-live and reduce to lighter support over time.